RETURN & EXCHANGE

CAN I RETURN OR EXCHANGE THE PRODUCT?

  1. Items must not be used more than 20% of the original weight/volume.
  2. Items must be in the same condition as when you received it.
  3. Items must be in the original packaging including the box(if applicable).
  4. Items should reach us within 14 days of shipment date.

 

HOW DO I RETURN MY PRODUCT(S)?

Prior to your return, kindly send us an email at order@savannagoodness.com with the following details:
  1. Your Order Number
  2. Reason(s) for return/exchange + attach photographs (if any)
Upon receiving a follow-up response from us, kindly ship your product to:

 

Savanna Goodness Sdn Bhd,
Email us for full address. 
You will be responsible for paying for your own shipping costs for returning your item.

 

WHAT HAPPENS NEXT?

Returns and exchanges will be processed on a case-to-case basis. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

 

If you are approved, then your refund/exchange will be processed in accordance to your payment method, within a certain amount of days which will be specified via email.

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