FREQUENTLY ASKED QUESTIONS

About Savanna Goodness Sdn Bhd
What is Pureness. Honest. Goodness.?
We believe in empowering consumers with natural, organic and ethical products in the purest from our bodies could consume. We believe in values first before products and we care about the community involved in our supply chain including you as consumers and the community at large. This is reflected in our Social Goodness principles. Natural goodness must be shared and we make available this choice instead of commercially mass produced products. Our Goodness Guarantee ensures the ingredients used are exactly as published and we use it first!
Order
How do I place an online order?
1) Browse our site to find the product you like or from the search bar.
2) Select the product you wish to purchase and either ADD TO CART or BUY. The selection will be added to your shopping cart.
3) To review your selection, click on the SHOPPING CART. It is an icon of a basket located at the top right corner of the page. You can also click here.
4) Proceed to CHECKOUT and you will see your items chosen in your SHOPPING CART. If the items are not what you desired, remove it or simply reset and start over again.
5) Enter your shipping address and choose your payment method. We ship free over RM150 within Malaysia. International shipping charges will be reflected upon completion of City and Country fields.
6) Key in voucher code if any.
7)  Payment : You can choose either to pay via Credit Card (Paypal) or Online Bank Transfer (MOLPay). Select your choice.
Proceed with the secure Online Bank Transfer or Credit Card (we use MOLPay and Paypal for your security and your private information does not go through our system).
8) Click Proceed to pay.
9) For Credit Card option, choose the latter option using Credit Card on thePayPal landing page as below :

8) You will receive email notification upon order completion and subsequently delivery tracking number as soon as it is being shipped to courier service provider.
I would like to send this as a gift, can you hide information like price on delivery documents?
Yes, we could make arrangement for the bill/DO to not show the price. Do let us know in advance via email.
I received the wrong or different order. What should I do?
We strive to ensure an wonderful shopping experience. If we had made a mistake, we apologize and would respond as quickly as possible. Contact us at order@savannagoodness.com or Whatsapp us at 012 229 0122 with your order ID and we will respond as quickly as possible to rectify the situation. For quicker response, message us at our Facebook or Instagram page.
What happens if the product was not as what it was described?
For natural skincare products, there may be rare instances of discoloration and textural changes, but rest assured the quality and efficacy of it will be maintained. Do contact us and we will be able to help. We wish our customers to be happy using our products.
Shipping
How do we deliver your orders?
For online orders, we currently ship quickly using courier services like Poslaju, GDex and a few others. Expect to receive delivery within 2-4 business days within Peninsular Malaysia, 3-7 business days for East Malaysia.
Do we ship internationally?
Yes, we do. We currently ship to Malaysia, Singapore, Brunei, Thailand, Indonesia, Hong Kong, China, Australia and New Zealand. For other countries, email us hello@savannagoodness.com for shipping charges so that we can prepare the link.
How much do I get charged for shipping?
The shipping fee is RM7 flat rate within Peninsular Malaysia and RM9 for East Malaysia, regardless of weight.
We offer FREE shipping for orders over RM150 (final checkout/payment amount after deducting discount/offers if any) nationwide within Malaysia.
How do I track my order?
Upon successful order completion and payment, you will be notified via email with the order number. Once the product has been posted, we will notify you with the tracking number. You can therefore track at the respective courier service provider which will be shared via email.
How soon can I expect to receive my order?
2-4 business days within Peninsula Malaysia
3-7 business days within East Malaysia
6-10 business days within Singapore
Send us an email for other countries delivery lead time.
How do I ship to a different address?
At delivery address field, key in your desired shipping address. This field is different from billing address if you had chosen credit card payment method.
Can I arrange for self-collection?
No, we don’t. We have retailers listed on our Find Us page and we use courier services to deliver your orders.
Any taxes for international orders?
We have shipped to many international destinations and no taxes were charged as it is door-to-door shipping. Unless for bulk shipment like more than 30 units, you may have to check with your local authorities.
My Account and Membership
What are the benefits of registering as a member?
We run numerous campaigns and promotions as well as new product introduction and various tips on skincare, health and kids space. You will be surprised at the goodies you get as a member!
Do i need to register as a member to shop?
No you do not. You can make a purchase without signing as a member. However, we do offer gifts vouchers and store credit campaigns occasionally. Not to mention some easy to win campaigns like Refer Your Friend, Get RM20 campaign which we will notify you.
I forgot my password!
Go to the Login Page and then click the Forgot Your Password. Kindly provide your email which you registered with. An email requesting you to reset your password will be sent shortly. If the email had not been received, kindly check your junkmail folder.
Contact us for assistance if the issue still persists.
Newsletter Subscription
What do i get when i subscribe to your newsletter?
We offer goodies from time to time as well as promotional campaigns and giveaways!
We also share tips on skincare, health and kids space especially related to natural, organic and ethical products.
From time to time we give a 10% discount for our newsletter subscribers valid for first time online customers. Subscribe so that you won’t miss out!
How do I subscribe?
You can subscribe here.
How do I unsubscribe?
We respect you opt out choice and you can unsubscribe anytime at the bottom of the newsletter. Do allow up to two weeks for our system to effect the opt-out cycle reset.
Payment
What types of payment do we accept?
You can pay by online bank transfer and credit cards. We use MOLPay and PayPal as our payment service provider for your security and peace of mind.
Email us at order@savannagoodness.com if you choose to pay us via bank transfer. Our bank account is with Maybank Malaysia :
Savanna Goodness Sdn Bhd
5123 5261 7561
Remember to email us the Instant Transfer confirmation slip.
How do I pay online?
1) Browse our site to find the product you like or from the search bar.
2) Select the product you wish to purchase and either ADD TO CART or BUY. The selection will be added to your shopping cart.
3) To review your selection, click on the SHOPPING CART. It is an icon of a basket located at the top right corner of the page. You can also click here.
4) Proceed to CHECKOUT and you will see your items chosen in your SHOPPING CART. If the items are not what you desired, remove it or simply reset and start over again.
5) Enter your shipping address and choose your payment method. We ship free over RM150 within Malaysia. International shipping charges will be reflected upon completion of City and Country fields.
6) Key in voucher code if any.
7)  Payment : You can choose either to pay via Credit Card (Paypal) or Online Bank Transfer (MOLPay). Select your choice.
Proceed with the secure Online Bank Transfer or Credit Card (we use MOLPay and Paypal for your security and your private information does not go through our system).
8) Click Proceed to pay.
9) For Credit Card option, choose the latter option using Credit Card on thePayPal landing page as below :
Is the transaction safe and secure?
Absolutely safe! The entire transaction is completed on a secure server through MOLPay and PayPal. Your ATM/debit/credit card number is encrypted and does not go through us. In other words, when making payment, the interface that you use comes from MOLPay or PayPal. All information related to the payment process, including credit card details do not pass through us. We only get the payment confirmation from the payment gateway providers so you can have peace of mind when shopping with us.
Is GST charged?
At the moment we are absorbing GST, so the price you see is the price you pay.
Return and Exchanges
What is your exchange policy?
Your happiness is important to us. We also love to listen to people who matters most: YOU. However, for tea products (coming soon) due its edible nature, it cannot be returned.
If for any reason you are unsatisfied with our products, kindly let us know why and;
1) Simply call us at 012-229 0122 or message us at our Facebook/Instagram page
2) Email us at order@savannagoodness.com
3) Return the products within 10 business days from delivery date
4) Items must not be used more than 20% of the original weight/volume.
5) Items must be in the same condition as when you received it.
6) Items must be in the original packaging including the box (if applicable).
7) We reserve the right to replace an equivalent product at our discretion.
How do I return the products?
You will receive a response from us indicating the shipping address that you need to return the items.
You will be responsible for paying for your own shipping costs for returning your item. Kindly ensure the products are in the original shipping package.
How about damaged or faulty products?
Your ultimate joy when using our products is most important to us. For damaged product and faulty products, immediately contact us at order@savannagoodness.com or 012 229 0122 and we will advise you on how to resolve it.
If it cannot be resolved, upon receiving the damaged or faulty item from you, and after verification, we will then ship a replacement to you.
*Original packaging and Order ID must be included
*Consumables like tea that have been opened or consumed cannot be replaced.
Do I have to bear shipping to return damaged or faulty products?
No. We will arrange for courier service pick up from you for damaged or faulty product in the original packaging at our cost.
However, if it is found to be in good condition, you will have to bear the re?shipping charges.
When can I hear from you?

Returns and exchanges will be processed on a case?to?case basis. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved, then your refund/exchange may be processed in either store credit or a replacement, within a certain amount of days which will be specified via email.

Social Goodness
How does Social Goodness work?
We want to bless the community through the entire supply chain and the consumers. We source brands that practice fair-trade and ethical producing. We also collaborate with Majlis Kanser Negara in You Buy, we Give campaign (applicable for online purchase only).
What is You Buy, We Give?
This program is temporarily unavailable. We will keep you posted on new Social Goodness programs in the future.
Follow us on FB/Instagram.
How much will be given to MAKNA?
Temporarily unavailable.
How do we ensure the donation is actually made?
Temporarily unavailable.
How soon does the donation go to MAKNA?
Temporarily unavailable.
Goodness Ambassador/Affiliate Partner
Do you support affiliated partnership or distribution partners?
Give us a shout at hello@savannagoodness.com
Corporate Gift and Purchase Program
Do you offer corporate gift and purchase program?
Yes we do. Give us a shout at hello@savannagoodness.com for further discussion.
Voucher and Coupon
How do I use my voucher/coupon?
1) Go to CHECKOUT after adding your product to the cart
2) Enter the code in the indicated box
3) Kindly ensure the voucher is still valid
4) You can only use the code once per order checkout
5) Vouchers cannot be combined with other promotions or discounts unless indicated otherwise
Can a voucher/coupon be used on discounted items?
Voucher and coupons can only be used on regular price items unless otherwise stated.
The voucher code does not work. What is wrong?
If you come across issues with the voucher code, try the following :
1) Sign in as member
2) Check if there is a minimum purchase required
3) Check if the voucher had expired
4) Voucher can only be used once per checkout
5) Voucher codes to be entered at the checkout page
Can vouchers be used together with store credit/gift card?
Yes. Vouchers could be together with gift cards and store credit as long as the vouchers usage conditions are met (refer to the previous question)
assistance.
I still couldnt resolve my voucher code issue.
Contact us at hello@savannagoodness.com or 012 229 0122 for assistance.
Others
How do I be a Supplier or Retailer?
To be a supplier, contact us at kelly@savannagoodness.com with details of the products you represent.
To be a retailer, contact us at kelly@savannagoodness.com with the name, location and product range of your retail store.
Privacy
What is your privacy policy?
We respect your privacy. You can review our privacy policy here.

Subscribe to our newsletter & get

10 %

ENTER YOUR EMAIL FOR DISCOUNT CODE TO BE SENT

applicable for NEW subscribers

for a limited time only

discount off your first order. 

Your Information will never be shared with any third party.

 

THANK YOU

PLEASE CHECK YOUR EMAIL

including junk folder just in case :)